Terms and Conditions

 

BOOKING 

All our Tours must be pre-booked, so please be sure to click the Book Now Button for the tour you are interested in. Tours must be paid for at the time of booking via this website using our secure booking system. 

CHECK YOUR TOUR 

To ensure that the tour is taking place on the day you require please be sure to check our tour dates page. At the time of booking we will ask you for a mobile phone number. This is simply in case we need to contact you to notify you of any changes to the tour. 

We will also use it to contact you should the tour be about to depart and you have not arrived. 

We will not pass your number on to third parties. 

CHANGES TO A TOUR 

We reserve the right to make changes to any tour, or part of a tour, should circumstances beyond our control dictate. We will contact you if there are any major changes to a tour and will offer you the option of either switching to another date or tour, or of receiving a full refund. In the event of any last-minute changes, such as road closures or none inclusion of advertised section, we will let you know at the start of the tour. 

YOUR GUIDES 

Some walks may be advertised to be conducted by named guides who specialize in a particular area, subject or theme. 

However, in the event of guide illness we reserve the right to substitute a named guide with another equally qualified guide. 

TOUR CANCELLATION POLICY 

We reserve the right to cancel a tour should the guide be taken ill or should Circumstances arise that make the operation of a tour impossible. If we cancel a tour we will offer you the choice of either switching to another date or tour or of receiving a full refund of any monies you have paid to us. Should you need to cancel a tour we are happy to either switch you to another tour or, providing you give us 24 hours’ notice (for larger groups of 6 or more we require 72 hours’ notice), we are happy to issue a full refund. In the event you wish to cancel a Private Bespoke tour we have created for you no refund will be issued due to work already carried out in creating the tour for you. 

WEATHER CONDITIONS 

Our tours take place irrespective of weather conditions. Please ensure that every member of your party is aware of this and ask them to dress according to the weather forecast. Bad weather does not constitute a valid reason for cancelling a tour. 

SAFETY Tour participants are responsible for their own personal safety at all times. We ask that you pay attention when crossing roads, and that you do so with your own personal safety in mind. We also ask you to be aware of any dangers, such as loose paving stones for example. 

DISRUPTIVE BEHAVIOUR 

We reserve the right to refuse participation in a tour to anyone who is under the influence of alcohol or drugs. We also ask that you do not bring alcohol to drink on the tour as the consumption of alcohol in certain parts of London is against the local by-laws and carries a £200 fine. Anyone whose behavior is disruptive or is spoiling the enjoyment of a tour for other tour participants will be asked to leave the tour. No refunds will be given should this happen. 

SHOULD YOU ARRIVE LATE 

If you arrive late please be sure to call us on +447904635255 so that I can direct you to your tour. We can do this for up to 15 minutes after the designated start time of a tour. However, if it is more than 15 minutes, we cannot guarantee to be able to get you to the tour. In the event of your being late no refunds will be given. 

FEEDBACK 

We positively encourage feedback on how you found the tour. If you enjoyed the tour and would like to let us know this then please feel free to do so! 

CREATING A BESPOKE TOUR FOR YOU 

As a Bespoke tour is tailored to you, we have a turnaround time of 10 days to create the perfect tour for you we will use your contact details to liaise with you about the tour. Due to the nature of creating a bespoke tour once you give us the go ahead to create it for you and you wish to cancel the tour no refunds will be issued due to work already carried out. 

PRIVACY POLICY 

OUR COMMITMENT AND OBLIGATION TO PROTECT YOUR PRIVACY This privacy policy sets out in detail how We (We ‘Toursthatareyours.co.uk’) use any personal data that you provide us with in the process of booking a tour and using our services. Toursthatareyours.co.uk is committed to protecting your privacy in accordance with our obligations under data protection legislation. The current data protection law is found in the Data Protection Act 1998 but with effect from 25th May 2018, the main data protection law will be the General Data Protection Regulation as supplemented by the Data Protection Act 2018 and related laws. 

A QUICK SUMMARY 

Firstly, as a company (Toursthatareyours.co.uk), is a controller of personal data under the terms of the General Data Protection Regulation 2016 (GDPR), but we do make use of third-party services as processors of your information. Details of these third party providers can be found further down this page. We take your personal data extremely seriously and we will only ever use any information (such as your name, telephone number or email address) that you provide us with to contact you for purposes to do with any tour or service that you have booked with us. These include, sending you a confirmation of your booking, sending you a reminder of a tour that you have booked with us 24 hours before the designated start time of the tour, phoning you on the number you provide us with to offer assistance, should you not have arrived at the tour starting point at the designated starting time, notifying you of any changes to our scheduled walks, or sending you because you have requested it details of a tour that we have designed for you. Or sending you audio files with 

recordings of a personalized tour we have created for you. Also we may use your contact details to liaise with you on a tour we may create for you. You have the right to ask to see and/or amend or delete any of the personal details we hold on you, and details of how to do this can be found further down this page. In summary, when you book a tour with us, we will ask you for your name, email address and phone number. These will only be used to confirm your booking, to contact you to notify you of any changes or to offer assistance should you be running late and have not checked in when the tour is about to depart. Or to liaise with you in creating a personal tour for you. We will not pass on or sell any of your details to third party marketers or companies. 

POLICY IN DETAIL 

For the purposes of full compliance with Data Protection Laws and specifically the General Data Protection Regulation 2016 (GDPR), which takes effect on and from the 25th May 2018, we list below, in the interest of full transparency, how we treat personal data which we receive from you. 

WE HAVE A LEGAL OBLIGATION 

Whenever you provide us with any personal details, we have a legal obligation to use your information in line with all applicable laws concerning the protection of personal data; including the Data Protection Act 1998 (DPA) and The General Data Protection Regulation 2016. 

WHO WE ARE 

We are TOURSTHATAREYOURS.CO.UK A London based travel business Our email address chris@toursthatareyours.co.uk Our phone number is (+44) 7904635255 THE SERVICES WE PROVIDE We provide guided walking tours on foot in London and personalized walking tours of London both guided and non-guided. 

YOUR PRIVACY AND DATA PROTECTION 

Should you have any concerns about information we might hold on you please either phone or email us using the information provided above so we can answer any queries you may have. 

VISITORS TO OUR WEBSITE 

When someone visits our website, we use a third party service, Google Analytics, to collect standard internet information and details of how visitors behave in relation to our website. We do this to find out things such as the number of visitors to the various parts of the site. This information is processed in a way that does not identify the person, or the persons, who visited our website. 

INFORMATION WE COLLECT FROM YOU 

When you book a tour, or any other service, with us, we will ask you to provide us with the following information. 1. Your name. 2. The date you wish to book the requested tour for. 3. Your email address 4. Your mobile contact phone number 

5. Some cases we may ask your age if its for the likes of a Beer Tour 

WHY WE REQUEST THIS INFORMATION 

As all our walking tours are limited availability as to not overcrowd our tours and also that they are booked beforehand in order to confirm a place on the tour we request your name so we can add it to the list for the specific tour you have booked We also keep a record of your phone number and email address in the event we need to contact you to notify you of any changes to the tour you have booked. This is used for operational reasons as it would not be possible to provide our services without it. 

HOW WE COLLECT THE REQUESTED INFORMATION 

You will provide us with your information by way of our booking forms or shopping carts, all of which are fully secure (you will see the little padlock in your browser at the top of the page). When you visit any of our websites, we will also collect technical information, such as the Internet Protocol (IP) address used to connect your computer to the Internet, your browser type and version, your time zone setting, your operating system and platform. In addition we will use Google Analytics – which will make use of Cookies- to track your journey through out website in order to understand the interests of our website visitors and tailor the walks, services and information we offer to the wishes and interests of our visitors. 

PHONE ENQUIRIES 

If you phone us for information, we may take a record of your name, phone number and email address. 

PRIVATE TOURS 

If you book a private tour with us, we will request your name, organization where applicable, phone number, and email address. your name and contact phone number will be passed to the guide for your tour on the day of the tour, and it will be kept by them only for the duration of the tour, after which it will be deleted. 

CREDIT OR DEBIT CARD DETAILS 

Although you pay for the tour using a credit or debit card, or a Paypal account, this information is processed by Paypal or Stripe, and none of your financial details (credit card number, expiry date or CSV number) are sent to us. Paypal or Stripe will keep a record of the data you provide, and this will be used by us should we need to make a refund should you request one. However, we do not see, nor have access to, your actual credit card information. 

WE NEVER SHARE YOUR INFORMATION 

We will not share your personal information with or sell it to third-party marketers. We will keep your information within our organization except where disclosure is required or permitted by law or when we use third party service providers (data processors) to supply and support our services to you. We have contracts in place with our data processors. This means that they cannot do anything with your personal data unless we have instructed them to do so. They will not share your personal data with any organization apart from us. They will hold it securely and retain it for the period we instruct. 

WHO ARE OUR DATA PROCESSORS? 

The organizations we use to store data are: – Paypal & Stripe Payments This is how we use their services:- Payments for our tours are processed by Paypal/Stripe. They will keep a record of your payment details, which we as a company will only make use of should we need to make a refund. However, the only personal data we see is your name, the service you have purchased, the amount you have paid and your email address. We do not see, nor have access to any of your financial information, such as credit or debit card numbers. 

SOCIAL MEDIA 

We use the following social media services: – Facebook, Twitter, Google, Instagram, YouTube and Pinterest. Any information shared on our social media channels is subject to the individual privacy policies of each of these external services. 

THIRD PARTY WEBSITES 

Our website may include links to third party websites that are not controlled by us. In the event of visiting these websites please be sure to check their Privacy Policies as our policy will not apply. 

HOW LONG WE STORE THE INFORMATION 

We will not store your data for any longer than is necessary. If you are a user of our services, then your information will be held for as long as you continue to use our services. 

QUESTIONS AND CONCERNS 

If you have any questions or comments, or if you want to update, delete, or change any Personal Information we hold, or you have a concern about the way in which we have handled any privacy matter, please use our contact details above to send us a message. 

ACCESSING, CHANGING AND DELETING YOUR INFORMATION 

You can contact us by any of the above methods 

PICTURE & VIDEO CREDITS

Home Page Time lapse Video Source : Youtube Channel TimeLapseWorlds

Images used in the website are from Free stock from Pexels.com

CHANGES TO OUR PRIVACY POLICY 

All future changes that we make to our privacy policy will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy. This Privacy Policy was last Updated on 19th January 2019